Return & Refund Policy

Return Eligibility and Timeframe

At Caraway, you may return eligible purchases within 30 days of the delivery date. To initiate a return, please submit your request during this 30-day window. Requests made after this period may not be accepted unless otherwise required by applicable consumer protection laws.

Product Condition for Returns

Returned items must meet the following conditions:

Be unused and in a resalable condition.
Contain all original packaging, components, and accessories.
Not show damage from improper use.
Be accompanied by valid proof of purchase.

Certain categories of products, such as personalized or hygiene-sensitive items, may have specific return restrictions where allowed by law.

How to Request a Return

Please contact Caraway’s customer support before sending any items back. Your return request should include:

Order number
Product name or description
Reason for the return
Photographs, if relevant

Once we review your information, we will provide you with detailed instructions on how to proceed.

Items Received Damaged or Incorrectly

If your order arrives damaged, defective, incomplete, or different from what you ordered, notify us promptly. We may ask for photos or additional details to evaluate the issue. Depending on the situation and applicable laws, we will offer a replacement, refund, or another suitable solution.

Refunds

Refunds depend on approval of your return request and, when applicable, the inspection of returned products. Approved refunds will generally be returned to your original payment method.

Refund processing usually takes 5 to 10 business days after approval. The actual time for funds to appear in your account varies by payment provider, bank, and payment method.

Return Shipping Costs

If you return items for reasons other than errors on Caraway's part, you may be responsible for the return shipping charges where permitted by law.

If your return is due to a defective, damaged, or incorrect product, Caraway will review the situation and determine the best shipping arrangements at no cost to you.

Exchanges and Alternative Solutions

Exchanges are subject to availability of the requested replacement product. If the item you want is unavailable, we will discuss a refund or alternative option.

Order Cancellations

To cancel an order, please contact us as soon as possible. Cancellation requests cannot be guaranteed once an order has entered fulfillment or has been dispatched.

If cancellation is not possible, you may initiate the return process after delivery.

Products Not Eligible for Standard Returns

Certain items, including personalized products or those subjected to safety and hygiene restrictions, may not qualify for change-of-mind returns where applicable by law. This policy does not override any mandatory consumer rights under local legislation.